Policies & Returns
Thank you for shopping at sarahkbenning.com. Each one-of-a-kind embroidery is meticulously hand stitched down to the tiniest detail, ensuring top quality craftsmanship and artistry. Sarah K. Benning is the one-woman show behind each and every embroidered artwork.
These pieces of art make the perfect addition to your wall decor -- featuring fresh and modern designs of potted jungles, luscious textiles, mysterious figures, and playful patterns. Sarah K. Benning is bringing embroidery out of the past and into contemporary design.
Each piece is ready to hang and makes the perfect little gift or personal indulgence.
All prices are in US dollars and payment is expected in full before the item can be shipped unless otherwise stated in the product listing. Paypal and all major credit cards are accepted.
Your satisfaction with your purchase and experience is of the utmost importance!. Please don’t hesitate to contact email@example.com with questions or concerns regarding your order.
Due to the one of a kind nature of this work, returns and/or exchanges are not accepted. Please make sure to read product descriptions, dimensions, and shipping policies carefully before completing your purchase.
In the unlikely event that you receive a defective or damaged product (with the exception of damages incurred during transit) a refund may be possible. Please contact firstname.lastname@example.org within 2 days of receiving your purchase with images and a description of the damage. Before a refund is possible, the defective product must be returned in it’s original condition and packaging. Shipping expenses are the responsibility of the customer. Because each is 100% handmade and one-of-a-kind exchanges or replacements are not possible.
Color variation will not be considered an acceptable description for a ‘defective or damaged’ refund or exchange. Great care is taken to accurately document and describe each piece and color variations may occur due to your own monitor settings.
LOST OR DAMAGED PACKAGES
If your package is taking longer than the estimated delivery time, please be patient! Your package may be held up in customs for some reason and will still be delivered! In the case of a lost package, please contact your local post office for assistance. Sarah K. Benning is not responsible for lost or damaged packages after they have been shipped.
Please check the integrity of the package or envelope before signing to receive the order. I recommend refusing the package if it has been obviously damaged or tampered with. Please note, customs officials may open and examine package contents. In that case, the package will be resealed and officially stamped before being delivered.
More shipping information can be found in the SHIPPING INFO section at the bottom of this page.
If a package is returned to me because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the item can be shipped again.