Contact Us

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123 Street Avenue, City Town, 99999

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Shipping Info

 

Shipping info

PROCESSING TIME + COST

I ship globally (but I am not an expert in all international postal services and systems and you may be required to pay additional customs fees or duty taxes to receive your order).

Please note that upon receiving payment, your items will ship within 5-7 business days (Monday-Friday) unless the product listing states otherwise. As a one-person business I do my best to package and ship everything as quickly as possible.  Thank you for your patience! Single-item orders will be shipped in cardboard envelopes and multiple-item orders may be shipped in boxes.  Recycled packaging may be used.

All packages will be classified as 'merchandise.'  I will not mark international packages as gifts (it's illegal!).

The shipping costs are only estimates and cover the postage and packaging materials for your order.  If there is a discrepancy of over $3, the extra amount will be refunded to you.

POSTAL SERVICE

In an effort to save paper, I will not automatically send you a packing slip with your order. If you do need one, please be sure to send a note to info@sarahkbenning.com. You should automatically receive a digital receipt when your payment in completed.

My goal is for your purchase to reach you in the safest, most efficient, and affordable way possible. All orders ship from Warren, New Hampshire, USA to the shipping address provided at checkout via USPS Priority Mail or USPS International.  Upgraded service, such as FedEx or UPS may be used for additional cost.  

Sarah K. Benning: Contemporary Embroidery is not responsible for packages shipped to the wrong address if the buyer supplied it. It is the buyer’s responsibility to ensure that all shipping information is correct before completing checkout.  If you think you have made a mistake and you have not received a shipping notification yet, please let me know (info@sarahkbenning.com) ASAP so I can adjust the package before it gets lost!

TRACKING

Tracking numbers are available by request only, they will not be automatically provided and tracking services may be limited for international orders (packages being shipped outside of the USA).  Please note that a signature may be required to receive packages.  If no one is available to sign for your delivery, you may be required to arrange for a redelivery or pick up the parcel from the post office indicated on the notice.

ESTIMATED DELIVERY TIMES

Estimated Delivery Times:

United States : 3-5 business days

Europe : 15-45 business days.

Other Countries: 15-60 business days

Before/After Christmas there can to be up to 3 weeks of delays (Nov 15th to Jan 15th).

These delivery times are only estimates! International mail is affected many circumstances beyond my control including, but not limited to customs delays, long distances, weather and foreign holidays. Please understand that once a package has been shipped, transit and delivery times are beyond my control. Please be patient and understand that international packages may take several weeks to arrive, but are very rarely completely lost. 

LOSS + DAMAGES

I cannot be held responsible for the loss or damage of items while in transit. After your item ships, you will receive a confirmation and, if requested, a tracking number.  If I could hand deliver every package I would, I am just as anxious as you that your order arrives safely.  But the reality is that your package passes through many hands before arriving on your door step and once I have dropped it off at the post office it is out of my control.  

Please contact me (info@sarahkbenning.com) if you would like to purchase insurance or a different carrier for your package, I am happy to accommodate to the best of my ability!

INTERNATIONAL ORDERS + CUSTOMS

For international orders (outside of the USA), please be mindful of your own country's customs regulations, as I cannot and will not be held responsible for any taxes, fees, loss or damage resulting from your package's processing through that system. Please keep in mind that international mail may be held for up to 4 weeks in customs. Depending on the laws and regulations of your country of residence, you might have to pay additional customs fees or taxes in order to you receive your package.